Wholesale Terms & Conditions



If you own a garden centre or other specialty gardening retail store, Brite-Lite Group’s wholesale division wants to work with you to help your business succeed. Whether you are looking for popular brand name fertilizers (including Optimum Hydropnix, General Hydroponix, Canna, Technaflora and Advanced Nutrients), or the latest in horticultural lighting and other gardening supplies, we’ve got the products and support your customers ask for at competitive prices.

For more information or to inquire about opening an account, please contact our dedicated sales team.

If you are already a Brite-Lite Group wholesale customer, just click here to access our secure online ordering system with your assigned password.


New Accounts

  • Only a valid retail or mail order business with a registered Provincial and Federal sales tax number may purchase from Brite-Lite at wholesale prices.
  • All customers wishing to open an account must complete, sign and return to us a “Request to Open an Account” form.
  • A Brite-Lite Sales representative must approve the request before it can be processed.
  • New accounts must agree to the terms and conditions as outlined below.
  • The first order placed by a new account must be prepaid.

Payment Terms

  • All prices are FOB Laval.

  • Orders paid for prior to delivery (prepaid) are entitled to a two (2%) percent discount on the total value of the invoice - customers wishing to take advantage of this discount must inform the sales department - when placing the order - so that the invoice can be prepared and sent to you for payment before the order is shipped.
  • Orders picked up at our warehouse and paid for upon pick up are entitled to a two (2%) discount off the total value of the invoice. Customers desiring to take advantage of this discount must inform the Sales Department when placing the order. To qualify, all past due invoices must be paid.
  • Customers with credit terms are entitled to a two (2%) discount when payment for an invoice has arrived at Brite-Lite within 10 days of the billing date or agreed terms.
  • Customers that are approved for credit may pay by company cheque (except the first order which must be prepaid). All other customers must pay by cash, certified cheque, money order, wire transfer, VISA or Mastercard.
  • Accounts with approved credit must pay each invoice no later than 30 days following the invoice date.
  • Brite-Lite reserves the right to cancel the credit terms made available to any account in the event that payment terms are not respected.

Freight

  • Freight costs will be paid by Brite-Lite on orders that meet the following minimum requirements:
  • Customer accounts must be current (i.e. balances outstanding are less than 30 days past the invoice date).
  • Island of Montreal and Island of Laval $1000.00 order minimum.
  • All orders outside of Montreal and Laval within 80 km of Brite-Lite’s warehouse $1,500 order minimum.
  • Call for shipping rates for other locations.
  • Shipping will not be paid on large or oversized items such as rockwool, hydroton, Lambert, EcoSystem etc. Shipping will be pro-rated.
  • Surcharges that result from the customer’s need for special requirements such as tailgate service are not covered by this shipping policy. The extra expense associated with these added services will be charged to the customer.
  • The customer is responsible for informing the sales department of any other special needs i.e. specific delivery times, dates etc.

Transport Claims

a) Goods Shipped Collect

(By this we mean: the customer has arranged for the goods to be picked up from our warehouse and will pay for the shipping directly.)
  • Always check the number of packages or cases received from the carrier against the shipping papers. Report any packages missing to the transport company and notify Brite-Lite immediately.
  • In the event that your order appears to have been damaged in transit, you must note any damages to your order on the way-bill and have it signed immediately by the person (driver) delivering the goods. Make sure you get the driver to “print” his or her name as well as sign the way-bill.
  • In the event of breakage or damage that is noticed once you unpack your order, you are responsible for making a claim to the transport company. Brite-Lite has no responsibility whatsoever if it is your carrier.
  • If your order has been sent by Parcel Post or courier (small packages only), and the order appears damaged, do not accept the goods and contact our Sales Department immediately. If the goods are damaged once you open the package, contact the Sales Department - always keep your copy of any shipping documents received until you are sure that the contents are in perfect condition.

b) Goods Shipped Prepaid

(By this we mean that Brite-Lite has arranged the shipping with the transport company - regardless of whether the customer is receiving the order free of charge or is being billed directly by Brite-Lite.)
    Check that the packages you receive have not been opened or tampered with. All our orders are sealed with our tape that has our logo and name printed on it. If there has been tampering, immediately contact our sales department for instructions - before the transport driver leaves your premises.
  • Always check the number of packages received from the carrier against the shipping papers. If there are items missing have the driver sign the way-bill acknowledging the number of missing items. Immediately notify the Sales Department and fax us a copy of the signed way bill.
  • In the event that your order appears to have been damaged in transit, you must note any damages to your order on the way-bill and have it signed immediately by the driver. Make sure you get the driver to “print” his or her name as well as sign the way-bill. Fax a copy of the signed way bill to the Sales Department along with a short note explaining the extent of the damage. If damage appears to be extensive, you may also refuse to accept the order. In this event, immediately notify the Sales Department.
  • In the event of breakage or damage that is noticed once you unpack your order, note the damage and contact the Sales Department.

Billing or Shipping Errors

  • Any shipping errors must be reported to our Sales Department within one business day of receiving the order.
  • Any billing errors must be reported to our Sales Department within 48 hours of receiving the invoice.
  • Brite-Lite assumes no responsibility for either shipping or invoice errors if they are not reported within the stipulated delays.

Return Of Merchandise - General Conditions

  • All Returns must be authorized by the Brite-Lite Sales Department prior to return shipping. Contact our Sales Department to obtain a Return Authorization (RA) Number.
  • Items returned without an RA number will be refused.
  • Label all shipping boxes for return with the RA number DO NOT under any circumstances write on or deface in any way the product or its original packaging.
  • Indicate the RA number on any documents accompanying the return shipment.
  • All returns must be shipped freight pre-paid. Items shipped freight collect will be refused unless authorized in advance by Brite-Lite.
  • Products that have passed their expiration date, discontinued items, special orders, and liquid products may not be returned under any conditions.
  • When returning products that are deemed defective DO NOT under any circumstances write on or deface in any way the product or its original packaging.

Restocking

  • Any items returned for restock will be assessed as follows (from original invoice date):
    • 15% 1-90 days
    • 25% 91-180 days
  • We will only restock products that have been sold to our customers within six months of the original purchase date from Brite-Lite.
  • All items returned to our stock must be in good, clean, re-saleable condition and in their original packaging - they must never have been used. Packages or products that are marked up, defaced or damaged in any way will not be accepted.
  • We will not restock any liquid products regardless of their condition or the date upon which they were originally purchased.
  • Please obtain a Return Authorization Number from our Returns Department before returning any goods.

Warranty Returns

  • The decision to credit or replace a product will be made only after the warranty is confirmed and the goods have been inspected at our head office or by the original manufacturer.
  • Any products returned under warranty must be accompanied by a copy of the invoice evidencing the date and terms of sale of the product to your customer.
  • Parts, labor and freight charges may apply.
  • If goods are found to be in working order, an automatic fee of $20 per item, plus return shipping charges, will apply.
  • Please obtain a Return Authorization Number from our Sales Department before returning any goods.
  • All goods returned must be returned freight prepaid unless pre-authorized by Brite-Lite. Valid claims will result in a refund of inbound freight charges.

Repairs

  • If a product is no longer covered by warranty, it may be sent back to us for repair.
  • Brite-Lite will send the product back to the supplier on your behalf. Parts, labor and freight costs will be charged to you.
  • You will be given an estimate of the repair charges in advance. Brite-Lite cannot offer this service on all products. Please contact the Customer Service Department in each case.
  • Please obtain a Return Authorization Number from our Sales Department before returning any goods.
  • All goods returned for repair must be returned freight prepaid.

Optimum Hydroponix® Products

We offer various warranties on all Optimum products (Hydroponix, Electronix, Scientifix) against defects in materials and workmanship. This warranty does not cover the misuse or abuse of products by the customer nor does it apply to products which are past their expiry date.

Limitation of Warranties

The maximum liability for which Brite-Lite will be responsible respecting defective products or product warranties shall be limited to the price paid for the product and Brite-Lite shall not be responsible for consequential or any other damages beyond this amount.

Pesticides

Quebec Customers require a permit to purchase and sell certain classes of pesticides. Please contact the Customer Service Department for details.